Frequently Asked Questions
Here are the answers to some of the most frequently asked questions about our products. If you still can't find what you're looking for, please contact customer service at support@fifijoy.com, we would be glad to assist you.
1. How long does it take to complete a project?
It usually takes 4-6 hours to complete. Depending on the individual, the completion time may be shorter or longer. However, we do have customer who love to take their time and complete it over weekend with their family members or friends!
2. Is it beginner friendly?
We do our best to ensure that all of our DIY Craft Kits are simple and straightforward. We're focusing on offering an exceptional experience to those who want to explore DIY Crafting as a pastime! We do have customers who have never tried crafting before and they're now on their way to building their second, third, fourth kit and so on!
3. Will it be a great gift for people who wants to try DIY crafting?
It is an exceptionally distinct and considerate present, which serves as a wonderful reminder for a family member or a friend to dedicate some time for themselves and engage in a calming and therapeutic crafting experience!
4. Are these suitable for children?
Most of our DIY Craft Kits are suitable for children above the age of 10. However, we have received feedback from parents talling us that their 6-8 years old children are having a ton of fun with it too. We guess ultimately, it depends on how the kit is presented to the child - if the child is expected to build it independently, it may be challenging for them to complete. However, if you plan to build the kit together with your child and engage their creativity, it is highly possible for them to complete it. We encourage families to do it together as a bonding activity!
5. If I accidentally break one of the key pieces for the craft kit, are you guys able to send a replacement?
Yes, simply reach out to us by support@fifijoy.com and our team will sort it out for you! However, please do keep in mind that the process can take some time as it's a specific piece which we will need some time to sort it out before sending it over to you.
6.What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
7. How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You can use the number to track your order at www.17track.net.
8.What if there are items missing or incorrect products when I receive my order?
For any items that are missing or shipped incorrectly, kindly reach out to us at support@fifijoy.com. Please include your transaction reference number (Order #) and attach proof of the issue (image file size should not exceed 1MB). Our team will then review the situation and provide appropriate solutions.
9. Will I be charged for customs and taxes?
The prices shown on our website are tax-free in USD. This means that you may be required to pay duties and taxes. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility will not be covered by us. We cannot be held accountable for any delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Based on our experience, Vonly Scandinavians and Northern EU countries will require payment of VAT and/or administrative charges for delivery of your item. Most orders shipped to the USA, Canada, Germany, France, and Asia are not subject to additional VAT charges and are typically delivered without any issues.
10. How to change or cancel order?
If you want to modify your order or cancel it, please contact us within 24 hours after placing the order. We will deal with it once we receive your message. Please note: Orders have been sent out cannot be modified or canceled.
11.What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. In the unfortunate event that an order gets stuck at customs, sent back or even lost during the delivery process, we offer our sincerest apologies. The postal service is out of our control.
However, we kindly request that you remain in contact and promptly check your email and messages so that we can communicate and work towards resolving any issues. Because in many cases, you need to provide and confirm the correct address in time to ensure the successful delivery of the package.
If the package has not been delivered for a long time or is unable to track the progress, please contact our customer service. If the customer service verifies that the package is lost, we'll resend or full refund immediately.
12.What if I did not receive the package after the tracking status shows it has been delivered?
If your order is signed for but you don't get it, we kindly suggest checking in and around your door or yard, and consulting with your family and neighbors. If still not found, please contact us, we will do our best to help you.
13.What information do I need to provide for after-sales service?
First, please make sure that your purchase was from our website. If you bought from other sites, you need to contact their customer service to resolve the problem.
Please provide the order number/name/email you used when you check out for the order so that we can find your order quickly and help you resolve the problem more efficiently.
14. What currency can I pay in?
The currency shown on the page is US dollars. If the currency you use is not USD, please don't worry. When you settle the payment, your credit card company will convert the US price to your country's currency at the current currency rate.
15.Can not find your question?
You can contact us through support@fifijoy.com, we will be happy to assist you.