Frequently Asked Questions

Here are the answers to some of the most frequently asked questions about our products. If you still can't find what you're looking for, please contact customer service at support@fifijoy.com, we would be glad to assist you.

1. How long does it take to complete a project?
It usually takes 4-6 hours to complete. Depending on the individual, the completion time may be shorter or longer. However, we do have customer who love to take their time and complete it over weekend with their family members or friends!

2. Is it beginner friendly?
We do our best to ensure that all of our DIY Craft Kits are simple and straightforward. We're focusing on providing the best experience to anyone who wants to try out DIY Crafting as a hobby! We do have customers who have never tried crafting before and they're now on their way to building their second, third, fourth kit and so on!

3. Will it be a great gift for people who wants to try DIY crafting?
It's a very unique and thoughtful gift - truly a great way to remind a family member or a friend to take some time off and indulge in relaxing therapeutic crafting activity!

4. Are these suitable for children?
Most of our DIY Craft Kits are suitable for children age above 10. However, we do have parents talling us that their 6-8 years old children are having a ton of fun with it too. We guess ultimately, it boils down to how are the kits presented to them - if you're giving them the kit and expecting them to build on their own, we do think that it can be a little bit tough for them to complete it. However, if you're planning to build the kit with them and spend some quality time together, meanwhile engaging their inner tinkering and creativity mode, then we do think it's very possible for them to complete it. We do encourage family to do it together as a bonding activity!

5. If I accidentally break one of the key pieces for the craft kit, are you guys able to send a replacement?
Yes, simply reach out to us by support@fifijoy.com and our team will sort it out for you! However, please do keep in mind that the process can take some time as it's a specific piece which we will need some time to sort it out before sending it over to you.