Frequently Asked Questions
Here are the answers to some of the most frequently asked questions about our products. If you still can't find what you're looking for, please contact customer service at support@fifijoy.com, we would be glad to assist you.
1. How long does it take to complete a project?
It usually takes 4-8 hours to complete. Depending on the individual and the complexity of the product, the completion time may be shorter or longer. However, we do have customers who love to take their time and complete it over the weekend with their family members or friends!
2. Is it beginner friendly?
The assembly difficulty varies for different kits. You can choose the difficulty level that suits you. All kits can be completed by following clear and easy-to-understand instructions, and we will provide full support if you encounter any difficulties when building the kits. We're focusing on offering an exceptional experience to those who want to explore DIY Crafting as a pastime! We do have customers who have never tried crafting before and they're now on their way to building their second, third, fourth kit and so on!
3. Will it be a great gift for people who wants to try DIY crafting?
It is an exceptionally distinct and considerate present, which serves as a wonderful reminder for a family member or a friend to dedicate some time for themselves and engage in a calming and therapeutic crafting experience!
4. Are these suitable for children?
Most of our DIY Craft Kits are suitable for children above the age of 14+. However, we have received feedback from parents telling us that their 6-10-year-old children are having a ton of fun with it too. We guess ultimately, it depends on how the kit is presented to the child - if the child is expected to build it independently, it may be challenging for them to complete. However, if you plan to build the kit together with your child and engage their creativity, it is highly possible for them to complete it. We encourage families to do it together as a bonding activity!
5. If I have missing accessories or accidentally break one of the key pieces for the craft kit, could you send a replacement?
Yes. Feel free to contact us at support@fifijoy.com and provide the product model and the accessory code(for example: c7) you need. Please include your order number or the email you used when placing the order and attach proof of the issue (image file or video). Our team will sort it out for you and send the replacement! However, please be aware that the process may take some time, as it involves a specific piece, and we'll need some time to sort it out before sending it to you.
6.What shipping carriers do you use?
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
7. How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You can use the number to track your order at www.17track.net.
8.What if there are items missing or incorrect products when I receive my order?
For any items that are missing or shipped incorrectly, kindly reach out to us at support@fifijoy.com. Please include the order number or the email you used when placing the order and attach proof of the issue (image file). Our team will then review the situation and provide appropriate solutions.
9. Will I be charged for customs and taxes?
Taxes and fees are borne by the seller.
10. How to change or cancel order?
If you want to modify your order or cancel it, please contact us within 24 hours after placing the order. We will deal with it once we receive your message. Please note orders that have been sent out cannot be modified or canceled.
11.What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. In the unfortunate event that an order gets stuck at customs, sent back or even lost during the delivery process, we offer our sincerest apologies. The postal service is out of our control.
However, we kindly request that you remain in contact and promptly check your email and messages so that we can communicate and work towards resolving any issues. Because in many cases, you need to provide and confirm the correct address in time to ensure the successful delivery of the package.
If the package has not been delivered for a long time or is unable to track the progress, please contact our customer service. If the customer service verifies that the package is lost, we'll resend or full refund immediately.
12.What if I did not receive the package after the tracking status shows it has been delivered?
If your order is signed for but you don't get it, we kindly suggest checking in and around your door or yard and consulting with your family and neighbors. If still not found, please contact us and we will do our best to help you.
13.What information do I need to provide for after-sales service?
First, please make sure that your purchase was from our website. If you bought from other sites, you need to contact their customer service to resolve the problem.
Please provide the order number, name, or email you used when placing the order so that we can locate your order quickly and assist you in resolving the issue more efficiently.
14. What currency can I pay in?
When browsing the website's products, you can select your country's language and currency. However, please note that all final orders are settled in US dollars.
When you settle the payment, your credit card company will convert the US price to your country's currency at the current rate.
If you have any more questions, feel free to reach out to us at support@fifijoy.com.
15.Can not find your question?
You can contact us at support@fifijoy.com, and we'll be happy to assist you.