Returns & Refunds

If you are very dissatisfied with the product you received, we will be very frustrated. But don’t worry, we provide you with the following ways to help you achieve easy return services.

Returns & Exchanges

1. Get in touch with our After-Sale Customer Service by sending us at email support@fifijoy.com. Ask for the permission of returning and refund/exchange according to our policy stated. 
2. Place the item(s) in the original packing and seal the parcel securely. And then inform us of the return/exchange information (Details Below) by email. 
3. Choose the postal service to send back your return package. (Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit, we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)
4. Returns/Exchanges will be processed within 7 days upon receipt of your package.
PS: Please write your order number which can be found in your fifijoy account to make it be recognized easily, so we can solve your problem as soon as possible.

Return/Exchange Information

1.Order Number
2. Item No., for example, FJ007390_B_M( and the exchanged item No.)
3.Quantity of each item
4.Photo of the products you sent back
5. Photo of the shipping label on the package fifijoy.com sent to you
6.Photo of the shipping label in the package you sent to fifijoy.com


Return/Exchange Conditions

1.We only accept returns within 30 days from receiving the order.
2.Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged or altered in any way.
3. All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.Thanks

Return Shipping Fee

1. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
2. The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems, or other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
3. If you ordered an incorrect product, or simply want to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
4. We do not accept packages returned using C.O.D. service.

Refunds/Exchanges

Returns/Exchanges will be processed within 7 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault.

Online Service Time – 9:00 am to 6:00 pm CST office hours

If you have any questions about our return & refund, please feel free to contact us. (Email: support@fifijoy.com)